Support Policy Page

1. Support Channels You can reach our support team via the following channels:

Email: info@yallasouq.ae
Phone / WhatsApp: +971563914155
Support Ticket: You can open a ticket directly from your account dashboard for tracking purposes.

2. Operating Hours Our support team is available during standard business hours in the UAE:

Days: Monday to Saturday
Hours: 9:00 AM – 6:00 PM (UAE Time)
Sunday: Closed (Tickets received on Sunday will be processed on Monday).

3. Response Time We strive to respond to all inquiries as quickly as possible.

General Inquiries: Within 24 hours.
Technical Issues & Disputes: Within 24 – 48 hours depending on complexity.

4. Dispute Resolution If you have a dispute with a Seller regarding an order, please raise a "Dispute Ticket" from your order page within 3 days of delivery. Our mediation team will intervene to ensure a fair solution based on our Return Policy.

Yalla Souq | يلا سوق

Terms & conditions

return policy

Support Policy

privacy policy

Operated by JESR AL SHAMS TRADING L.L.C. Yalla Souq brings curated marketplace deals, trusted sellers, and everyday essentials to shoppers across the UAE and the Gulf.