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Support Policy
Support channels and response guidance for Yalla Souq customers and partners.
Support Policy
Our support team helps customers, partners, and sellers with order, account, payment, delivery, return, and e-commerce service questions.
1. Support channels
- Email: info@yallasouq.ae
- Phone or WhatsApp: +971563914155
- Registered customers can also use account and order support tools where available.
2. Response times
- General questions: usually within 24 business hours.
- Order, payment, delivery, or return issues: usually within 24 to 48 business hours depending on case complexity.
- Urgent fraud, payment, or safety reports are prioritized.
3. Information needed
For faster handling, include your order number, product name, registered email or phone, issue description, and photos or screenshots where relevant.
4. Disputes
If a purchase issue cannot be resolved immediately, Yalla Souq may review order history, delivery proof, payment records, product evidence, and communication history before issuing a decision.
Yalla Souq | E-Commerce Services & Marketplace
Yalla Souq is a UAE-based e-commerce services and marketplace platform operated by JESR AL SHAMS TRADING L.L.C. We help shoppers discover curated value products and support scalable online commerce services for sellers and partners.
